Shipping and Returns
How long does shipping take?
Standard shipping within the U.S. takes 5–7 business days. To ensure quality, we only ship Monday through Thursday to avoid potential heat damage during transit.
Do you ship internationally?
Currently, we only offer shipping within the United States.
What is your return policy?
Due to costs, we do not accept returns. If there’s a manufacturing issue, contact us with photos, and we’ll send a replacement.
Product Care
How do I store my candles?
Store your candles in a cool, dry place away from sunlight. Keep them away from high humidity or temperatures to preserve their color and texture.
Do I need to trim the wick?
Yes, trim the wick to about 1/4 inch before each use for a clean, even burn.
General Information
How can I contact you?
Reach out to us via email for inquiries or custom orders.
Where are your candles made?
Our candles are handmade in Dallas, Texas.
Can I request custom colors or scents?
Yes! Custom orders are available with a minimum two-week lead time.
Disclaimer
As our candles are handmade in small batches, slight variations in color, texture, and scent may occur. These natural imperfections ensure your candle is one-of-a-kind and does not affect its performance.
Thank you for choosing Wicked Wax!